Trainer Contact center with French - Varna

Why choose us and what we offer you:

  • We work in an A-class workplace surrounded by an exceptionally friendly environment at a very attractive location in Varna.
  • We offer a permanent labor contract.
  • With us, you can discover the opportunity to work with a diverse and international team of professionals building up your future career. We DO respect motivated people from all cultures and backgrounds.
  • For your best start, we provide a smooth onboarding process and a lot of regular company trainings.
  • Upgrade your strengths while working. We provide access for every employee to hundreds of paid courses on the Udemy platform.
  • This place is the best opportunity for your professional and career growth in one of the leading companies in digital marketing serving niche markets and products.
  • You can 100% rely on a steady but attractive and motivating salary.
  • Win-win solution: more for us = more for you. Bonuses based on KPI's and personal performance.
  • Full “Luxury” package health insurance including dental care and optical glasses.
  • 25 days paid annual leave.
  • Exciting team-building events.
  • "Multisport" card.
  •  Transportation allowance.
  • Life insurance provided by us.
  • Free coffee, food, and drinks at the office.

Your challenges will be to:

  • Assess training needs of individual participants and lead training for all new hires as well as other staff, as needed.
  • Evaluate the effectiveness of training and development programs and utilize relevant evaluation data to revise instructional objectives and methods.
  • Develops individualized training schedule and focus according to the experience, knowledge level, and position of the person(s) in training. 
  • Manage training time, scope and quality to provide the best possible speed to position for new hires.
  • Coordinates and tracks continuing education requirements and administrative details of trainee program for contact center business teams.
  • Serves as a mentor to team members through initial and subsequent training. Remains available outside of training as a resource for staff questions or requests for validation of thought process/analysis, underwriting decisions, and procedures.

Our expectations:

  • French (level C1-C2) speaker with English to a business standard.
  • At least one year of experience in an inbound contact center customer service environment.
  • Previous training and development experience.
  • Solid understanding of training processes and practices.
  • Strong interpersonal and communication skills.
  • Ability to assess training needs and objectives.
  • Knowledge of Microsoft Word, Excel and PowerPoint is required.

If you think this job will be the perfect fit for you, fill the form below and attach your CV.
Only short-listed candidates will be contacted for further communication. All applications will be treated with strict confidentiality.