We work in an A-class workplace surrounded by an exceptionally friendly environment at a very attractive location in Sofia.
We offer a permanent labor contract.
With us, you can discover the opportunity to work in a diverse and international team of professionals building up your future career. We DO respect motivated people from all cultures and backgrounds.
For your best start, we provide a smooth onboarding process and a lot of regular company trainings.
Upgrade your strengths while working. We provide access for every employee to hundreds of paid courses on the Udemy platform.
This place is the best opportunity for your professional and career growth in one of the leading companies in digital marketing serving niche markets and products.
You can 100% rely on a steady but attractive and motivating salary.
Win-win solution: more for us = more for you. Bonuses based on KPI's and personal performance.
Full “Luxury” package health insurance including dental care and optical glasses.
25 days paid annual leave.
Exciting team-building events.
Life insurance provided by us.
Free coffee, food, and drinks at the office.
Your challenges will be to:
Your daily tasks that will drive all of us forward.
Experience in sport betting customer support.
Replying to customer queries, answering inbound mails and live chat messages.
Prioritizing tasks and keeping daily / weekly / monthly KPIs.
Demonstrating an excellent general business and user experience knowledge.
Reaching CSAT targets.
Providing high-quality service to our customers.
Dealing with customer complaints.
Training sessions and ongoing support of new and existing customers.
The bases we need you to cover so that you would click with the team.
Excellent written and verbal communication in Italian and English.
Excellent communication and problem-solving skills.
Shift work with occasional odd hours.
Ability to organize and prioritize tasks and customer demands.
Familiarity with MS Office (especially Word and Excel).
Ability to work with minimum supervision.
Good typing speed (approximately 50 wpm).
If you think this job will be the perfect fit for you, send us your CV. Only short-listed candidates will be contacted for further communication. All applications will be treated with strict confidentiality.