Customer Support with French

Why choose us and what we offer you:

  • We work in an A-class workplace surrounded by an exceptionally friendly environment at a very attractive location in Sofia.
  • We offer a permanent labor contract.
  • With us, you can discover the opportunity to work with a diverse and international team of professionals building up your future career. We DO respect motivated people from all cultures and backgrounds.
  • For your best start, we provide a smooth onboarding process and a lot of regular company trainings.
  • Upgrade your strengths while working. We provide access for every employee to hundreds of paid courses on the Udemy platform.
  • This place is the best opportunity for your professional and career growth in one of the leading companies in digital marketing serving niche markets and products.
  • You can 100% rely on a steady but attractive and motivating salary.
  • Win-win solution: more for us = more for you. Bonuses based on KPI's and personal performance.
  • Full “Luxury” package health insurance including dental care and optical glasses.
  • 25 days paid annual leave.
  • Exciting team-building events.
  • "Multisport" card.
  •  Transportation allowance.
  • Life insurance provided by us.
  • Free coffee, food, and drinks at the office.

Your challenges will be to:

  • Your daily tasks will drive all of us forward.
  • Replying to customer queries, answering inbound emails and live chat messages.
  • Prioritizing tasks and keeping daily/weekly/monthly KPIs.
  • Demonstrating excellent general business and user experience knowledge.
  • Reaching NPS/CSAT targets.
  • Providing high-quality service to our customers.
  • Dealing with customer complaints.
  • Training sessions and ongoing support of new and existing customers.

Our expectations:

  • The bases we need you to cover so that you can click with the team.
  • Excellent written and verbal communication in French and English.
  • Excellent communication and problem-solving skills.
  • Shift work with occasional odd hours.
  • Ability to organize and prioritize tasks and customer demands.
  • Familiarity with MS Office (especially Word and Excel).
  • Ability to work with minimum supervision.
  • Good typing speed (approximately 50 wpm).
  • Customer focus.

If you think this job will be the perfect fit for you, fill the form below and attach your CV.
Only short-listed candidates will be contacted for further communication. All applications will be treated with strict confidentiality.