Customer Lifecycle Specialist

Why choose us and what we offer you:

  • We work in an A-class workplace surrounded by an exceptionally friendly environment at a very attractive location in Sofia.
  • We offer a permanent labor contract.
  • With us, you can discover the opportunity to work with a diverse and international team of professionals building up your future career. We DO respect motivated people from all cultures and backgrounds.
  • For your best start, we provide a smooth onboarding process and a lot of regular company trainings.
  • Upgrade your strengths while working. We provide access for every employee to hundreds of paid courses on the Udemy platform.
  • This place is the best opportunity for your professional and career growth in one of the leading companies in digital marketing serving niche markets and products.
  • You can 100% rely on a steady but attractive and motivating salary.
  • Win-win solution: more for us = more for you. Bonuses based on KPI's and personal performance.
  • Full “Luxury” package health insurance including dental care and optical glasses.
  • 25 days paid annual leave.
  • Exciting team-building events.
  • "Multisport" card.
  •  Transportation allowance.
  • Life insurance provided by us.
  • Free coffee, food, and drinks at the office.

Your challenges will be to:

  • Lead the strategy, creation, and execution of comprehensive integrated lifecycle marketing campaigns across product, email, and channels, aimed at increasing awareness, fostering understanding, and driving value growth through retention.
  • Drive creative enhancements along the customer journey to enrich customer relationships, increase engagement, and capitalize on key revenue-generating opportunities.
  • Devise and implement testing strategies to refine retention and revenue generation by tailoring offers, promotions, and messaging to individual preferences.
  • Oversee the entire campaign lifecycle and assess performance metrics throughout.
  • Collaborate with cross-functional teams to manage stakeholders and propel initiatives forward.
  • Evaluate and report on essential metrics including bookings, retention rates, customer journey effectiveness, and campaign performance within the retention domain under your purview.

Our expectations:

  • Two years of experience in a similar capacity.
  • Demonstrated mid-level proficiency with driving numerous projects within a dynamic, innovative setting.
  • Significant expertise in customer-centricity, testing methodologies, digital marketing strategy and implementation, campaign analysis, and optimizing conversion funnels.
  • Robust strategic and operational competencies, including a track record of managing multiple projects within a fast-paced, innovative environment.
  • Intrinsic motivation, perseverance, and a commitment to achieving goals within specified timelines.
  • Effective interpersonal skills for fostering key relationships and fostering alignment across departments to inspire teams toward shared objectives.
  • Deeply focused on customer satisfaction, with a keen determination to understand attitudes, behaviors, and needs.
  • You are “customer” obsessed and determined to recognize attitudes, behaviors, needs, and more.

If you think this job will be the perfect fit for you, fill the form below and attach your CV.
Only short-listed candidates will be contacted for further communication. All applications will be treated with strict confidentiality.