SBTSolution-01

Business management requires time and attention to details

Talk to us

Use CRM to improve your customer experience

Streamlines the entire sales process and helps you build deep-rooted relationships with your customer with CRM solution. 

Managing leads and customers is one of the biggest time wasters in a business. One of the best selling points of CRM is the ability to manage leads and track their progression through pipedrive. CRMs link email marketing and other business inputs so that leads automatically move through the funnel.
Building relationships with existing users, prospects, and other profitable business people don't have to be confusing. Using CRM software to track social media perception and online reviews and inquiries in real-time.
A CRM allows you to quickly check customer preferences and past concerns and gives you a 360-degree view of the contact.
Workflow automation
Intelligently automate all processes to save time, drive sales, and streamline processes. Automate your team's repetitive tasks, enabling them to spend more time working on what's important.
Customer service
Gives you a 360-degree comprehensive view of customers that shows everything there is to know about a customer from the first point of contact and supports premade email templates and call scripts that answer the most common questions. 
Lead management 
Lead management will help you to identify your leads and the actions they've taken along the conversion cycle. You'll be able to score your leads and, if needed, filter them off to a different member of your team to turn select leads into customers.
Real-time data
With CRM you get an instant snapshot of market demand, so you can update your marketing plan accordingly to yield better results and identify which of your products and services generate the most revenue, and which generate the least and may need a boost in exposure.

Connect with your customers wherever they are

Trigger instant actions, stay on top of activities, and follow up better with workflows
Contact us

A new definition for customer support

We perceive our customer support teams as the face of the company. They play a critical part in word-of-mouth marketing, work side-by-side with product teams, and have a seat at the table when it comes to company decision-making. 
Our approach to customer support applies the principles of customer service in helping customers solve problems and make decisions but, in addition, functions as part sales, part tech support, and part customer success.

The face of a company
We view customer support as the face of a company, a critical component of sales and word-of-mouth marketing.
Self-service first
Skilled and empowered agents can help with more complex questions and requests.
Round-the-clock help
We use multiple channels to provide assistance: knowledge base documentation, email, phone, chat, social media, etc.
All-encompassing role
Customer support teams work closely with product teams have the opportunity to be heard and to make a difference in company decisions.

The phone is your best sales tool

Telemarketing is flexible as it allows you to change the processes based on the needs of your business. You can use it for instant lead generation, promote and sell products and services, get feedback, and much more. It is collaborative as you can integrate it with your sales team for a better result.

You can see your brand develop as telemarketing will be a way to build marketing strategies and initiatives. It helps create opportunities as it allows you to be ahead of your competitors. It can help you get a better and clear understanding of what makes your company unique from others and strengthen the brand as a whole.

The results of telemarketing are highly measurable. You can provide a detailed report of your campaign by analyzing every point of the process. You can determine which methods are efficient and which are not. It includes the style of communication, the script, strategic plan, the telemarketers, and many more. 
Personal
Create personal connections with customers and gain insights into their personalities, interests, attitudes, and motivations.
Agile
Telemarketing is an exceptionally agile marketing approach. Add value at any stage of the sales and marketing process with a channel that flexes and scales to match your needs.
Smart
Targeted and easily measured, telemarketing allows you to optimize interactions with your most valued prospects.
Insightful
Build rapport with customers and reach a deeper understanding of their interests, needs, and buying modes. Arm sales with intelligence that gives them the best chance to convert.
We’re digital mixologists, using data, technology, and human brilliance to drive results across multiple channels simultaneously. And when the results come in, we improve them. Continuously.
Collider activity center, 111V Tsarigradsko Shosse Blvd., floor 3, Sofia 1784, Bulgaria 
Careers: 0895 600 887
© Copyright 2023 - SBT Solution LTD - All Rights Reserved
envelopephone-handsetmap-marker